Frequently Asked Questions

International Orders

We ship worldwide and welcome international orders. Unfortunately, our website is unable to accommodate shipping worldwide at this time. To place your order, please contact us by phone  at 770) 717-1000 or by emailing with your contact details, and items you would like to order.


Placing your Order

Production time on standard products typically runs 3-5 business days and does not include shipping time. Please keep this in mind when you are purchasing. If you need an order of standard items to be delivered Overnight/Red Label, please contact us before placing your order so that we may check our stock to accommodate your needs before 1 p.m. EST, Monday - Friday.

Orders will not be processed until full payment is received.

We accept Visa, MasterCard, American Express, Discover, Checks, and Wire Transfers.


Shipping Calculations

Shipping rates paid to complete your order are estimates. Shipping may be higher or lower and to be determined at the actual time of shipment. In the event there is a discrepancy with shipping calculations for your order, you will be contacted through your preferred method and expected to provide information for refund of the excess amount or billing information in the event shipping is higher than estimated.




We always strive to provide the highest quality products and excellent service. We also encourage you to purchase a product to test on your machines. If you are not satisfied with your purchase please use the contact form below to process a return with the following information:

Purchase Order No. or Invoice No.

Name of the product  you wish to return along with the size, machine type, and quantity.

Please include if you would like a exchange or refund.

State your reason for return.

  • Please note that the shipping costs for the return are the buyers' responsibility.
  • To be eligible for a refund, products must be in clean, re-sellable condition.
  • Custom items are not eligible for return.


Discounted Items

As a courtesy to our distributors we typically do not offer discounts. This allows our distributors to earn your business. However, coupon codes and show discounts, (If we exhibited at the show), are occasionally offered through our Bi-Weekly Newsletter Subscription. Please contact your Ink Supplier and let them know what products you are interested in for special pricing.


If you have any additional questions, please contact us by dialing (770) 717-1000 or by using the contact form for more information.


Store Location

4373 Lilburn Industrial Way SW
Lilburn, GA 30047
Toll-free: 770-717-1000
Monday to Friday: 8am - 5pm