Frequently Asked Questions

Outside the US - International Orders

We ship worldwide and welcome international orders. When placing a international order on our website, you will pay for the cost of your merchandise. Once your order is reviewed, we will send you a separate quote using the shipping address provided with freight and cost options. Once you select an option you will then pay for that shipping option. 

Alternatively - you can submit a quote request via email to with the following information:

  • Company Name
  • Full Shipping Address
  • QTY of Items and Item SKU and/or Item Names


Placing your Order

Production time will vary based on the item. Please keep this in mind when you are purchasing. If you need an order of standard items to be delivered Overnight/Red Label, contact us before placing your order so that we may check our stock to accommodate your needs before 1 p.m. EST, Monday - Thursday.

Orders will not be processed until full payment is received. When placing an order over the phone, you will receive a order confirmation via email to the email provided. If you have not received a confirmation email, please check your spam folder. 

We accept Visa, MasterCard, American Express, Discover, Checks, and Wire Transfers.


Shipping Time & Payment Calculations

Shipping rates paid to complete your order are estimates. Shipping may be higher or lower and to be determined at the actual time of shipment. In the event there is a discrepancy with shipping calculations for your order, you will be contacted through your preferred method and expected to provide information for refund of the excess amount or billing information in the event shipping is higher than estimated.

While placing your order, you will be provided a estimated ship date based on the products you have selected to purchase. Please use these dates to determine when your products will arrive. We are not responsible for late shipments due to faults of shipping carriers, especially during the COVID-19 period. Please contact us if you notice a shipping discrepancy. 

If you place your order over the phone, you will have the option to provide a UPS account number to add to your order. If no UPS account number is provided, you will only be charged for the merchandise and shipping will be billed separately after your item has shipped. 



We always strive to provide the highest quality products and excellent service. We also encourage you to purchase a product to test on your machines. You can also mail a sample for us to test fit! If you are not satisfied with your purchase please use the contact form below to process a return or email with the following information:

  • Purchase Order No. or Invoice No.
  • Name of the product  you wish to return along with the size, machine type, and quantity.
  • Please include if you would like a exchange or refund.
  • State your reason for return.
    • We are happy to accept returns within 60 days of your purchase date, in most cases.
    • Please note that the shipping costs for the return are the buyers' responsibility.
    • To be eligible for a full refund, products must be in clean, re-sellable condition. Returns that are received dirty or damaged will incur a 20% re-stocking fee.
    • Custom items are not eligible for return.


Discounted Items

As a courtesy to our distributors we typically do not offer discounts. This allows our distributors to earn your business. However, coupon codes and show discounts, (If we exhibited at the show), are occasionally offered through our Bi-Weekly Newsletter Subscription. Please contact your Ink Supplier and let them know what products you are interested in for special pricing.


If you have any additional questions, please contact us by dialing (770) 717-1000 or by using the contact form for more information.